Call Center Headsets

If you run a call center, this section of the Telephone Magic website is dedicated to helping you make informed decisions about the headets you purchase.

We have limited the selection of headsets in this section to those we feel TRULY provide an advantage to call center operators. In other words, these headsets will help you improve efficiency and improve call throughput, helping you make money.

Our Picks for Wireless Call Centre Headsets

Plantronics CS540 wireless phone headsetPlantronics CS545-XD
High Density, Unlimited
Talk Time, Convertible
Plantronics CS530 wireless phone headsetPlantronics CS540-XD
For High Density Offices
Convertible Wearing Style
Plantronics CS520 wireless phone headsetPlantronics CS520-XD
For High Density Offices
Over the Head (2 ear)
Plantronics CS510 wireless phone headsetPlantronics CS510-XD
For High Density Offices
Over the Head (1 ear)
Plantronics W445-M USB wireless headsetPlantronics Savi W445-M
Convertible
Skype for Business
Plantronics W440-M USB wireless headsetPlantronics Savi W440-M
Convertible
Skype for Business
Plantronics W430-M USB wireless headsetPlantronics Savi W430-M
Over the Ear
Skype for Business
Plantronics W420 USB wireless headsetPlantronics Savi W420
Over the Head Binaural
Plantronics W420-M USB wireless headsetPlantronics Savi W420-M
Over the Head Binaural
Skype for Business
Plantronics W410 USB wireless headsetPlantronics Savi W410
Over the Head Monaural
Plantronics W410-M USB wireless headsetPlantronics Savi W410-M
Over the Head Monaural
Skype for Business

Our Picks for Corded Call Centre Headsets

Plantronics C725
Blackwire C725

Active Noise Cancellation
Plantronics C725-M
Blackwire C725-M

Active Noise Cancellation
Skype for Business
Plantronics C720
Blackwire C720

USB and Bluetooth
Plantronics C720-M
Blackwire C720-M

USB and Bluetooth
Skype for Business
Plantronics C710
Blackwire C710

USB and Bluetooth
Plantronics C710-M
Blackwire C710-M

USB and Bluetooth
Skype for Business
Plantronics C520
Blackwire C520

Smart Sensor™
Plantronics C520-M
Blackwire C520-M

Smart Sensor™
Skype for Business
Plantronics C510
Blackwire C510

Smart Sensor™
Plantronics C510-M
Blackwire C510-M

Smart Sensor™
Skype for Business
Plantronics C435-M
Blackwire C435-M

Discrete
Skype for Business
Plantronics C325
Blackwire C325

USB and 3.5mm
Plantronics C325-M
Blackwire C325-M

USB and 3.5mm
Skype for Business
Plantronics C320
Blackwire C320

Entry Level
Plantronics C320-M
Blackwire C320-M

Entry Level
Skype for Business
Plantronics C315
Blackwire C315

USB and 3.5mm
Plantronics C315-M
Blackwire C315-M

USB and 3.5mm
Skype for Business
Plantronics C310
Blackwire C310

Entry Level
Plantronics C310-M
Blackwire C310-M

Entry Level
Skype for Business
Plantronics HW121N
Entera HW121N

Entry Level
Plantronics HW121N-M
Entera HW121N-M

Entry Level
Skype for Business
Plantronics HW111N
Entera HW111N

Entry Level
Plantronics HW111N-M
Entera HW111N-M

Entry Level
Skype for Business
Jabra 2320 QD Monaural Headset
Jabra 2300
USB MS Duo

Skype for Business
Jabra UC Voice 750
Jabra UC Voice 750

Skype for Business
Jabra UC Voice 750 Duo
Jabra UC Voice 750 Duo

Skype for Business

Call 905-356-9199 for all your telecom needs!

What Makes a Headset a Call Center Headset?

Headsets are an integral part of all but the smallest call centers, yet little information has been presented that makes the business case for one headset over another.

Call Centre Noise DiagramA call center is very different from an office, so headsets have to be suited to the challenges of the environment. Often there is a sound-reducing divider between agents, but sometimes, there are just rows of desks and computers without barriers separating agents.

Because of the noise levels in call centers, it is our view that any headset that is going to be used in a call center MUST have the best possible noise canceling microphone. Some headsets come with "voice tubes" (Plantronics) or "sound tubes" (GN Netcom). These tubes pick up noise in a radius of 10~15 feet, which makes them unsuitable for use in call centers, where it is important for the person listening on the phone to be able to hear the agent clearly. The diagram above illustrates the transmission of noise from one agent's conversation to another.

Call Centre Noise Diagram - multiple speakersNow, imagine the noise transmission when ALL agents are on the phone. You can see that noise from all sides can intrude on an agent's conversation. This is why noise canceling microphones are an absolute necessity in call center environments.

Noise canceling microphones come in two varieties: standard and "ultra" or "enhanced". For an agent to perform at their best, they must be heard clearly by the caller. Because of this, we only recommend models with ultra or enhanced noise cancelation for call center headsets. If you're an agent in the middle row of our call center diagram, you can see why it's important to have the best possible noise canceling microphone. There are eight other conversations within a short radius that can be picked up by your headset if it's using a voice tube. Even a headset with "standard" noise cancellation may still pick up enough background noise to be distracting to your caller.

Of course, being able to communicate clearly with the caller means you also have to hear them clearly. This requires a good quality headset speaker. In particularly noisy environments, it may also help to have a binaural headset (two speakers, one for each ear). The headsets we recommend all provide quality speakers to make sure your agents can hear callers easily.

In addition to the above criteria, the headset has to be comfortable, durable and come with a good warranty. Our picks for call center headsets meet all these criteria.

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Health and Productivity Benefits of Telephone Headsets

Ergonomists agree that anyone who uses a keyboard or takes notes while talking on the telephone would benefit from the hands-free relief provided be a phone headset. For these workers, the telephone headset should no longer be considered optional equipment, but should be an integral part of the workstation design.

When you crunch the telephone handset against your shoulder and your neck, you are compressing tissues and blood vessels and reducing blood flow. This, over time, can contribute to significant discomfort and ultimately a cumulative trauma disorder of the upper extremities. By using a telephone headset, a correct posture can be maintained and neck and shoulder pain avoided.

Headset Health and Productivity Information:

Telephone Neck Syndrome
After a while the hypercontracted muscles become irritated, cutting off their own blood supply and may go into spasm, causing Telephone Neck Syndrome (More)

Physical Benefits of Headsets
Neck and upper back muscle tension is one of the most common ailments of office workers today. New evidence confirms headsets are a cost-effective, preventative solution for office workers. (More)

Headsets Improve Efficiency
...workers (with headsets) showed an overall productivity increase of up to 43% over the control group. (More)

Why Use Telephone Headsets?
Why telephone headsets are a sound investment...

Are Telephone Headsets Cool?
"It's fun for the staff," says Old Navy spokeswoman Kirsten Maynard. "They look cool. They feel cool." (More)

Free Your Hands With a Phone Headset
By understanding what features to look for, you should be able to find a telephone headset that is a pleasure to use. (More)

Frequently Asked Questions
We answer your frequently asked phone headset questions...

Norstar headset specialists

Save Your Neck | Reduce Tension | Increase Productivity 
Sound Investment | Headsets are Cool | Free Your Hands |FAQ