Custom On Hold Messages &
Message Production Services

telephone on hold messagesCustom Telephone Messages on Hold Let You...

  • communicate one-on-one with each caller;
  • cross promote products and services;
  • announce special sales events or promotions;
  • enhance your corporate image
  • announce your business hours and location
  • reinforce your existing advertising
  • decrease caller abandonment!

We provide a "sound" alternative to callers listening to dead air, feeling forgotten and unimportant, or worse yet, listening to competitor's commercials on the radio. We offer you an "Opportunity on Hold" - an opportunity to make the best of your customers' time while they wait on hold.

For message on hold production, continue reading. For on hold message digital announcers, click here.

Important On Hold Telephone Message Considerations

The style and perception of on hold messages can vary dramatically. In all reality, the messages are only limited by the creativity and requirements of the business which utilizes them.

Message On Hold production
Product Description
Professional Message on Hold Productions
(To ensure an exact quote, we will contact you to confirm your exact requirements)

Great messages on hold are the result of four major creative elements:

  • Copy content and positioning
  • Voice talent professionalism
  • Demographically selected music
  • State-of -the-art recording and mixing.

The effectiveness of the first three above-mentioned elements are often neutralized by a poor understanding of the broadcast carrier of the On Hold message and how it affects the recording process. For more information on this topic, click here.

Telephone Magic provides a complete message on hold service. From the hardware to message production and updates, we have produced custom on-hold messages for hundreds of clients over our 24 year history. With the latest developments in message on hold hardware, we can service any location worldwide via USB technology. We simply email you your message production in MP3 format, which you drag and drop to a USB key for instant playback once connected to our state-of-the-art hardware system.

Our telephone message services include:

  • Custom script writing of messages tailored to your exact business needs.
  • Selection of appropriate mood, theme and background music*.
  • *Music is Royalty Paid - use is limited to 30, 60, 90 days, etc. (matching your update frequency period).
  • Production of all messages with outstanding, professional talent.
  • Mixing and quality-control of all presentations.
  • Periodic review and up-dating of messages at affordable rates.
  • Consultation with your telephone company representatives.
  • Servicing of equipment.


Contact us today for your on hold production requirements!